In the Sense application, select the tools / options menu and then click the Server tab and scroll down
to the PCI Compliance section. Set the Detect DTMF command option to true, this will enable the
feature. The other options can be set as required, any DTMF digits must be preceeded with a ‘# ‘or a
‘*’, details of each option are in the table below.
Set to ‘True’ to enable the feature or false to disable it.
DTMF Detection
interval (seconds)
The number of seconds between dialling the first and last digits to pause
recording. If the DTMF digits are spread over a longer interval, the
sequence will not be detected. The max value is 15 seconds.
Restart recording
timeout
Set the maximum duration not to record in seconds. When recording
has been paused it will automatically restart after this timer expires. If
the value is set to 0 then recording will only restart when the start
command is sent again.
Start Recording
command (Agent)
This is the DTMF sequence to start recording again after it has been
stopped. Enter # or * and a digit(s) as required, this action is recognised
by a user on the PBX.
Start Recording
command (Customer)
This is the DTMF sequence to start recording again after it has been
stopped. Enter # or * and a digit(s) as required, this action is recognised
by the outside caller.
Stop Recording
command (Agent)
This is the DTMF sequence to stop recording. Enter # or * and a digit(s)
as required, this action is recognised by a user on the PBX.
Stop Recording
command (Customer)
This is the DTMF sequence to stop recording. Enter # or * and a digit(s)
as required, this action is recognised by the outside caller.
To save and apply the settings, click OK. The call recording service will need to be restarted to apply
the setting. When the service is restarted, and calls that are being recorded at that time will not be
available for playback.
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