If the test is successful then MyCalls can communicate with the call recording database. Click ok to
clear down the message.
Click OK twice to save the call recording configuration.
If there is an error displayed saying there is a Database connection error, this means that MyCalls can
see the Sense database but can’t login to it. This is usually caused by the MyCalls service pack not
being installed. If you see this error, check that MyCalls 3.0.0.0 SP1 or MyCalls 2.5.0.0 SP3 has
been installed to the MyCalls server and any clients.
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