7
1.
3. Dial the Announcement Service group number
and the VRS message number.
4. Receive three seconds of service set tone.
5. Record a message.
6. Restore the handset.
Announcement Service
RECORD/REPLAY/DELETE FOR EACH DIGITAL
A
NNOUNCEMENT TRUNK CARD
To record a message:
1. Go off-hook and receive Dial Tone.
2. Dial the VRS record access code and VRS
message number. Three seconds of tone will be
supplied.
3. Record the message (maximum duration – 30
seconds).
4. Restore handset.
To replay a message:
1. Go off-hook and receive Dial Tone.
2. Dial the VRS replay access code and VRS
message number.
3. Receive a message.
4. Restore handset.
To delete a message:
1. Go off-hook and receive Dial Tone.
2. Dial the VRS delete access code and VRS
message number.
3. Receive Service Set Tone.
4. Restore handset.
Silent Monitor
This feature provides the group supervisor with the
ability to monitor a call. The silent monitor function
gives no indication (as an option) to either the agent or
the calling party.
To monitor a conversation/to cancel monitoring
(Supervisor only):
1. Lift the handset and receive extension dial tone.
2. Dial the monitor feature access code.
3. Dial the extension number to be monitored.
4. Monitor the conversation via the handset or the
speaker.
5. Restore the handset.
Note: The use of monitoring, recording, or listening
devices to eavesdrop, monitor, retrieve, or
record telephone conversations or other sound
activities,
whether or not contemporaneous with
its transmission, may be illegal in certain
circumstances under federal or state laws.
Legal advice should be sought prior to
implementing any practice that monitors or
records any telephone conversation. Some
federal and state laws require some form of
notification to all parties to the telephone
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