NEFF C24MR21 0B Series User Manual

Troubleshooting en
27
Fault Cause and troubleshooting
The appliance is not
working.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
Electronics fault
1.
Disconnect the appliance from the power supply for at least 30 seconds by switching off
the fuse.
2.
Reset the basic settings to the factory settings.
→"Basic settings", Page19
"Sprache Deutsch"
appears in the dis-
play.
There has been a power cut.
▶
Configure the initial configuration settings.
→"Initial use", Page12
The operation does
not start or is inter-
rupted.
Different causes are possible.
▶
Check the notifications that appear on the display.
→"Displaying information", Page14
Malfunction
▶
Call the after-sales service.
→"Customer Service", Page28
Appliance does not
heat up.
Demo mode is switched on.
1.
Disconnect the appliance from the power supply for at least 30 seconds by switching off
the fuse.
2.
Switch off demo mode in the basic settings within approx.5minutes.
→"Changing basic settings", Page19
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a The appliance is checked and is ready to use.
The time is not dis-
played when the ap-
pliance is switched
off.
Basic setting has been changed.
▶
Change the basic setting for the clock.
→"Basic settings", Page19
HomeConnect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
During simple mi-
crowave operation,
the cooking compart-
ment becomes hot.
The drying function is switched on.
▶
‒ Observe the information on operating with microwave.
The interior lighting
does not work.
Basic setting has been changed.
▶
Change the basic setting for the lighting.
→"Basic settings", Page19
The LED light is defective.
▶
Call the after-sales service.
→"Customer Service", Page28
A notification appears
on the display con-
firming that the max-
imum operating time
has been reached.
The maximum operating time has been reached. The appliance stops heating.
1.
Press "OK" to confirm the notification about the maximum operating time.
2.
Check whether you still need the appliance.
▶
Set a cooking time so that the operation does not stop.
→"Time-setting options", Page16
The operation stops. The maximum operating time has been reached. The appliance stops heating.
1.
Press to switch off the appliance.
2.
If necessary, press to switch the appliance back on and then restart the operation.
▶
Set a cooking time so that the operation does not stop.
→"Time-setting options", Page16
Error code made up
of letters and num-
bers appears on the
display, e.g. E0111.
The electronics have detected a fault.
1.
Switch the appliance off and on again.
a If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the exact error
message when calling.
→"Customer Service", Page28

NEFF C24MR21 0B Series Specifications

General

Brand	NEFF
Model	C24MR21 0B Series
Category	Oven
Language	English