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Trouble shooting en
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3Trouble shooting
Tr oubl e shoot i ng
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Tip: If a meal does not turn out exactly as you wanted,
refer to the "Tested for you in our cooking studio"
section.Here, you will find plenty of cooking tips and
notes.
:Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
:Warning – Risk of injury!
Incorrect repairs are dangerous. Do not attempt to
repair the appliance yourself. Repairs must only be
carried out by one of our trained after-sales engineers. If
the appliance is defective, call the after-sales service.
Fault table
:Warning – Risk of electric shock!
■ Work on the appliance electronics may only be
performed by a specialist.
■ Always disconnect the appliance from the power
supply when work is carried out on the electronics.
Switch off the circuit breaker or remove the fuse
from your household fuse box.
--------
Fault Possible cause Notes/remedy
The appliance does not work The plug is not plugged into the mains Connect the appliance to the power supply
Power cut Check whether other kitchen appliances are working
The circuit breaker is faulty Check in the fuse box to make sure that the fuse for
the appliance is OK
After switching on an operating mode,
a message is shown on the display
which indicates that the temperature
is too high
The appliance has not cooled down sufficiently Allow the appliance to cool down and switch the oper-
ating mode on again
The appliance cannot be switched on;
the 1 symbol is shown on the dis-
play
The automatic childproof lock is activated
Press and hold the 0 touch button until the 1 sym-
bol goes out
The appliance cannot be operated
when it is switched on; the 1 sym-
bol is shown on the display
The childproof lock is activated
Press and hold the 0 touch button until the 1 sym-
bol goes out
The appliance does not heat up; 6
is shown on the display
Demo mode is activated in the basic settings Disconnect the appliance from the mains for approx.
10 seconds (switch off the circuit breaker in the fuse
box) and then deactivate demo mode in the basic set-
tings within 3 minutes
~ "Basic settings" on page 17
The appliance door cannot be
opened; the 5 symbol is shown on
the display
The appliance door is locked until the cooking com-
partment has cooled down
Wait until the 5 symbol goes out
The childproof lock locks the appliance door
Press and hold the 0 touch button until the 5 sym-
bol goes out; adjust the childproof lock setting
"D" or "E" appears on the display, e.g.
D0111 or E0111
Technical problem Switch the appliance off and on again
If the message appears again, call the after-sales ser-
vice. Quote the exact error message
The cooking compartment becomes
hot during microwave-only operation.
Drying function is switched on. To prevent condensation forming when the appliance
is in microwave-only mode, the appliance will auto-
matically switch on the top heating element when it is
set to 600 W or "Max.". The cooking result is not
affected by this.
You can switch this function off in the basic settings.
Observe the information on the microwave.
~ "Microwave" on page 18
Home Connect does not work cor-
rectly.
Go to www.home-connect.com
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