Neopost IS-5000 User Manual (English)

Other manuals for Neopost IS-5000

User Guide319 pages

Operator's Manual298 pages

Installation Guide12 pages

Questions and Answers:

D
David Cobb IVAug 1, 2025
Why is the Neopost IS-5000's weighing platform not weighing properly?
- A
  aaron86Aug 1, 2025
  The weighing platform or dynamic weighing module on your Neopost Digital Mailing system might not be weighing properly for several reasons: * The weighing device may not be zeroed. * There may be vibrations or air drafts in the weighing area. Use a solid and steady table. * Something might be touching or lying on the weighing platform. Clear the weighing area and re-zero the weighing platform. * The weighing platform zero may not be set. * The weight might be too heavy for the current rate. Press [OK] to clear the error message. * The weight on the platform might exceed the capacity defined in the Weighing Platform. Remove the package and, if possible, weigh it on another scale.
V
Victoria SmithAug 7, 2025
What to do if envelopes are stopped in the Neopost IS-5000 Digital Mailing system's feeder?
- A
  April HodgesAug 7, 2025
  If envelopes are stopping in the feeder of your Neopost Digital Mailing system, it could be due to several reasons: * The mail piece may be too thick, so clear the Feeder. * The mail size might be incorrect, so clear the Feeder. * There may be too many envelopes on the feed deck, so clear the Feeder. * The envelopes might not be properly stacked on the feed platform, so clear the Feeder. * Sealing might be ON while feeding sealed envelopes, so feed sealed envelopes only with sealing OFF. * Sealing might be ON while feeding envelopes in a wrong position, so correct the cause. * The selection fingers might be blocked, so correct the cause.
V
vdennisAug 12, 2025
What to do if envelopes are stopped in the transport mechanism of the Neopost Digital Mailing system's Base?
- B
  Bradley McculloughAug 12, 2025
  If envelopes are stopped in the transport mechanism of the base in your Neopost Digital Mailing system, this could be due to a few reasons: * The mailpiece may be too thick. Clear the Base. * The mail size may be incorrect. Clear the Base. * The envelopes may not be properly stacked on the feed platform. Clear the Base.
C
Charles ReedAug 25, 2025
How to clear a label stalled in the Print Base of the Neopost IS-5000 Digital Mailing system?
- J
  Jennifer DawsonAug 25, 2025
  A label may be stalled in the Print Base of your Neopost Digital Mailing system because a label is blocked in the Internal Label Dispenser or in the transport mechanism of the Base. Clear the label.
K
Karen HarrisSep 10, 2025
What to do if envelopes are stalled on the Dynamic Weighing Module deck of the Neopost IS-5000 Digital Mailing system?
- S
  Sharon ParkerSep 12, 2025
  If envelopes are stalled on the Dynamic Weighing Module deck of your Neopost Digital Mailing system, this may be because: * The mail size is incorrect. Clear the Dynamic Weighing Module. * The envelopes are not properly stacked on the feed platform. Clear the Dynamic Weighing Module.