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Troubleshooting
Videos are available via the Nespresso Mobile Application and on www.nespresso.com – Consult the “Services” section.
No light on the keys and indicator lights. - Check the outlet, plug, voltage and fuse.
- Turn on the machine by pressing one of the 9 keys
for 1 second.
- If the problem persists, call Nespresso.
The “Descaling” alert blinks orange and the milk-
based drinks keys work.
- Descaling is required: a few cycles remain
before your machine locks itself. Descale the
machine.
When you press the recipe key, it does not start
and the “Descaling” alert, Lungo and Ristretto
keys blink.
- The machine is in safety mode against scale;
use is blocked. Descale the machine; refer to the
“Descaling” paragraph.
During descaling, the Lungo + Ristretto keys blink
and the “Descaling” indicator light remains lit.
- Your water tank is empty, but the descaling
cycle is not completed. Rinse the water tank and
completely fill it with fresh drinking water. Press
the Lungo + Ristretto keys to resume the cycle.
The 9 keys blink quickly non-stop. - The water tank is empty. Several recipes in a row
were launched with no water in the water tank; the
priming mode will be launched after pressing any
key. Pour water in the water tank. Place the milk
frother and a container under the head. Press any
key. Take care, some water and steam will flow out
from the milk frother connection for a few seconds.
If you have lost the milk frother, press and hold
Espresso and Iced frappé keys during 3 seconds.
The recipe key blinks rapidly during preparation. - The water tank is empty. Fill the water tank.
The milk foam is insufficient. - Use refrigerated skimmed or semi-skimmed milk
(approximately 4° C).
- Rinse the milk frother after each preparation.
- Descale the machine (see the “Descaling”
paragraph).
- Refer to the paragraph “Milk recipe preparations”.
- Correctly center the cup relative to the machine.
- Clean the milk frother connection.
Milk-based recipes keys do not light up. - Set up the milk frother so that all keys light up.
Milk overflows from the mug during preparation. - Refer to “Milk recipe preparations” paragraph
prior to making milk-based preparations to
adjust the quantity of milk or to choose a more
suitable mug.
The “Clean” alert is a steady orange light. - Remove the milk frother. Rinse it.
The lever does not fully close. - Empty the capsule container. Ensure that
there are no capsules blocked in the capsule
container.
Leakage around the capsule (water present in the
capsule container).
- Properly insert the capsules. In the event of a
leak, call Nespresso.
No coffee, no water. - The water tank is empty: fill it.
- Descale if necessary, see the “Descaling”
paragraph.
The coffee flows very slowly. - The flow rate depends on the capsule type.
- Descale if necessary, see the “Descaling”
paragraph.
No coffee, only water is flowing (despite having
inserted a capsule).
- Call Nespresso.
The coffee is not hot enough. - Preheat the cup.
- Perform a rinse of the machine.
- Descale if necessary, see the “Descaling”
paragraph.
Cannot go to the Menu Mode (e.g. “Descaling”
“Automatic Power Saving Setting”).
- Turn on the machine.
- Ensure that you simultaneously press the keys
for 3 seconds.
- Plug/unplug the machine.
- If the problem persists, call Nespresso.
Irregular blinking. - Send the machine to the repair center or call
Nespresso.
The 9 keys blink simultaneously for 10 seconds
and the machine turns off.
- Breakdown Alarm: Arrange to have the machine
repaired or call Nespresso.
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