<arrayName>-<dateTime>.7z.
◦ Alternatively, you can back up the configuration database by using the following CLI command:
save storageArray dbmDatabase sourceLocation=onboard contentType=all
file="filename";
6. Collect support data for your storage array using SANtricity System Manager.
If a problem occurs when you remove a controller, you can use the saved file to troubleshoot the issue. The
system will save inventory, status, and performance data about your storage array in a single file.
a.
Select Support
› Support Center › Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name, support-data.7z.
7. If the controller is not already offline, take it offline now using SANtricity System Manager.
◦ From SANtricity System Manager:
a. Select Hardware.
b. If the graphic shows the drives, select Show back of shelf to show the controllers.
c. Select the controller that you want to place offline.
d. From the context menu, select Place offline, and confirm that you want to perform the operation.
If you are accessing SANtricity System Manager using the controller you are
attempting to take offline, a SANtricity System Manager Unavailable message is
displayed. Select Connect to an alternate network connection to automatically
access SANtricity System Manager using the other controller.
◦ Alternatively, you can take the controllers offline by using the following CLI commands:
For controller A:
set controller [a] availability=offline
For controller B: set controller [b] availability=offline
8. Wait for SANtricity System Manager to update the controller’s status to offline.
Do not begin any other operations until after the status has been updated.
9. Select Recheck from the Recovery Guru, and confirm that the OK to remove field in the Details area
displays Yes, indicating that it is safe to remove this component.
Step 2: Remove failed controller (duplex)
Replace the failed canister with a new one.
Step 2a: Remove controller canister (duplex)
Remove the failed controller canister so you can replace it with a new one.
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