As needed, install the latest version.
5. Verify that all volumes have been returned to the preferred owner.
a.
Select Storage
› Volumes. From the All Volumes page, verify that volumes are distributed to their
preferred owners. Select More
› Change ownership to view volume owners.
b. If volumes are all owned by preferred owner continue to Step 6.
c.
If none of the volumes are returned, you must manually return the volumes. Go to More
› Redistribute
volumes.
d. If there is no Recovery Guru present or if following the Recovery Guru steps the volumes are still not
returned to their preferred owners contact support.
6. Collect support data for your storage array using SANtricity System Manager.
a.
Select Support
› Support Center › Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name, support-data.7z.
What’s next?
Your DIMM replacement is complete. You can resume normal operations.
Drives
Requirements for EF300 or EF600 drive replacement
Before replacing a drive in an EF300 or EF600 array, review the requirements and
considerations.
Be aware that the drives in your storage array are fragile; improper drive handling is a leading
cause of drive failure.
Drive replacement requirements
Follow these rules to avoid damaging the drives in your storage array:
• Prevent electrostatic discharge (ESD):
◦ Keep the drive in the ESD bag until you are ready to install it.
◦ Open the ESD bag by hand or cut the top off with a pair of scissors. Do not insert a metal tool or knife
into the ESD bag.
◦ Keep the ESD bag and any packing materials in case you must return a drive later.
◦ Always wear an ESD wrist strap grounded to an unpainted surface on your storage enclosure chassis.
If a wrist strap is unavailable, touch an unpainted surface on your storage enclosure chassis before
handling the drive.
• Handle drives carefully:
◦ Always use two hands when removing, installing, or carrying a drive.
◦ Never force a drive into a shelf, and use gentle, firm pressure to completely engage the drive latch.
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