10 Power supply is out
10.1 Power supply is out
WELCOME may not be correctly connected to a power source. Unplug the power adapter
and plug it back in: the camera should light up green.
11 A tiers power adapter is used
11.1 A tiers power adapter is used
Use the power adapter provided with WELCOME.
Using a tiers power adapter may damage WELCOME.
Wi-Fi troubleshooting
12 Welcome's light is ashing yellow
12.1 Wi-Fi signal is too weak
If the camera is located too far away from your Wi-Fi router, or separated by solid obstacles
such as concrete walls, the camera might not be able to transmit data correctly. In that
case, make sure to bring the camera closer to your Wi-Fi router or access point.
In the case where Wi-Fi is impossible to reach, you can also use the provided Ethernet
cable and wire the camera to your internet router.
When Wi-Fi connection is back, WELCOME's LED will stop ashing yellow.
12.2 Wi-Fi password has changed
If you have changed your Wi-Fi password, the Netatmo WELCOME camera won't be able
to connect to your Wi-Fi network. To x this issue, go to the camera's settings menu :
Your home >Camera >Congure Wi
When the Wi-Fi connection is back, WELCOME's LED will stop ashing yellow.
13 Welcome's light is ashing red
13.1 Internet access is down
If WELCOME can access your Wi-Fi router, but your Internet access is not working, it
will ash red.
In this case you need to x your Internet access.
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