Netatmo WELCOME User Manual

SD card troubleshooting
14 SD card is not detected
14.1 SD card is not detected
WELCOME does not work without its micro SD card. Check if the micro SD card is
correctly inserted in its slot. Push the SD card fully until it locks into the slot.
15 SD card format is wrong
15.1 SD card format is wrong
Micro SD card compatibility: Welcome can use Micro SD cards with a capacity storage
between 2GB and 32GB. The SD card's class must be 10.
16 SD card is defective
16.1 SD card is defective
WELCOME needs a robust SD card in order to save videos immediately when events
occur. An old or defective SD card may not work properly.
In very busy places, a lot of events (motion, people. . .) are detected. The excessive
amount of video recorded in this case may reduce the lifespan of the SD card. From the
settings menu, you can reduce video recording for people and motion events.
Identication troubleshooting
17 How to identify someone?
17.1 How to identify someone?
1) Touch and hold the picture of a person marked with a ? icon.
2) Choose  identify .
You can either create a new prole of select an existing prole. Doing so improves
WELCOME's ability to recognize this prole.
8

Netatmo WELCOME Specifications

General

Type	IP security camera
PTZ control	No
Day/night mode	Yes
Placement supported	Indoor
Connectivity technology	Wired & Wireless
Form factor	-
Mounting type	Desk
Product color	Black, Gold
Housing material	Aluminum
Total megapixels	4 MP
Maximum resolution	1920 x 1080 pixels
Supported video modes	1080p
Video compression formats	H.264
Supported graphics resolutions	1920 x 1080 (HD 1080)
Minimum illumination	- lx
Field of view (FOV) angle	130 °
Digital zoom	8 x
Detect distance	5 m
Number of lenses	1
Compatible memory cards	MicroSD (TransFlash)
Maximum memory card size	32 GB
LED type	IR
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Networking standards	IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
Ethernet interface type	Fast Ethernet
Mobile operating systems supported	Android, iOS
Cables included	USB
Memory card included	MicroSD
Included memory card size	8 GB
AC input voltage	100 - 240 V
Power source type	AC
AC input frequency	50 - 60 Hz
Power consumption (typical)	5 W

Weight and Dimensions

Width	45 mm
Height	155 mm
Weight	230 g
Package type	Box
Package weight	580 g