MAC Address
Click to enlarge.
The MAC Address and Serial Number information is located on the bottom of the modem.
Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
Modem Light Status Problem
Power Off No power
Green None
Red The cable modem is too warm and might overheat
Downstream Blinking Green Scanning for downstream channel
Solid Amber None – connection established on one channel
Solid Green None – operating on more than one channel
Off Downstream channel inactive
Upstream Off Upstream channel inactive
Blinking Green Scanning for upstream channel
Solid Amber None – connection established on one channel
Solid Green None – operating on more than one channel
Internet Off Modem offline
Blinking Green None – scanning for configuration parameters
Solid Green None – operational
Ethernet Off A device is not connected to the Ethernet port on the back.
Solid Green None – A device is connected to the Ethernet port.
Manufacturer Resources
For more detailed technical information use the resources below.
NetgearCM700_DataSheet [PDF]
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