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CM500V
NETGEAR CM500V User Manual
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V
oice Cab
le Modem
User Manual
Model CM500V
September 2017
202-11792-01
350 E.
Plumeria Drive
San Jose, CA 95134
USA
2
Table of Contents
Default Chapter
1
User Manual
1
Table of Contents
3
Chapter 1 Hardware Setup
4
Unpack Your Cable Modem
5
Front Panel and Leds
6
Rear Panel
8
Label
9
System Requirements
9
Install and Activate Your Cable Modem
10
Activate Your Internet Service with Comcast XFINITY
10
Connect Your Cable Modem to a Computer
11
Perform a Speed Test
12
Connect Your Cable Modem to a Router after Installation and Activation
12
Chapter 2 Monitor Voice Telephone Lines
14
Connect a Telephone Line
15
View Voice Status
15
View the MTA Call List
16
View the EMTA Event Log
16
Chapter 3 Manage Your Network
18
Log in to the Cable Modem
19
Change the Admin Password
19
View Cable Modem Initialization
20
View Cable Modem Status
20
View and Clear Event Logs
21
Specify the Cable Connection Starting Frequency
21
Reboot the Cable Modem
22
Reset the Cable Modem to Factory Default Settings
22
Use the Reset Button on the Back Panel
23
Use the Factory Reset Software Button
23
Chapter 4 Troubleshooting
25
Use Leds to Troubleshoot
26
Cannot Log in to the Cable Modem
27
Troubleshoot the Cable Internet Connection
28
Troubleshoot Voice Connectivity
28
Chapter 5 Technical Specifications
29
Technical Specifications
30
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NETGEAR CM500V Specifications
General
Product color
Black
DC-in jack
Yes
Modem (RJ-11) ports
2
Ethernet LAN (RJ-45) ports
1
Cables included
LAN (RJ-45), Phone (RJ-11)
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