- Mac OS
- Other operating systems running a TCP/IP network
• Compatible web browser:
- Microsoft Internet Explorer 5.0 or later
- Firefox 2.0 or later
- Safari 1.4 or later
- Google Chrome 11.0 or later
• XFINITY cable broadband Internet service
An uninterruptible power supply (UPS) can be purchased separately for continued service
during power outages. For a list of supported UPS models, visit
netgear.com/support/product/CM500V.
Note
Install and Activate Your Cable Modem
The cable modem provides a connection between your cable Internet provider’s network and your computer,
router, or WiFi router.
Activate Your Internet Service With Comcast XFINITY
To activate your Internet service, call Comcast XFINITY customer service at either of the following phone
numbers:
• 1-855-OK-BEGIN (1-855-652-3446)
• 1-800-XFINITY (1-800-934-6489)
Before you call Comcast, collect the following information:
• XFINITY account number
• The phone number associated with your XFINITY account
• XFINITY login information (your email address or user name and password)
• Modem model number, which is CM500V
• Modem serial number
• Modem MAC address
• Modem MTA MAC address
Your cable modem’s serial number and MAC address are on the cable modem label.
Hardware Setup
10
Voice Cable Modem
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