8
4. If you are still experiencing diculties with your modem please call
ACN Technical Support on 1300 881 778 select option 5 and then
option 1.
Dead-On-Arrival (DOA) and Early Life
Failure (ELF)
All of our devices are thoroughly checked by the manufacturer prior to
dispatch. If however you’ve received a product that’s not in working order or
develops a problem later on, we know you’ll want it sorted out ASAP. All the
devices we provide are covered by a no-fuss replacement procedure. That
means an item will be replaced if it’s defective or damaged when removed
from its packaging for the rst time (“Dead On Arrival” or “DOA”) or if it fails
due to a hardware fault within a specied period (“Early Life Failure” or “ELF”).
The DOA/ELF procedure applicable to an item is the same for all devices
sold by us. However, the time frame within which a problem is considered
ELF will depend on the manufacturer. Please refer to the table below for the
manufacturer-dened ELF period for your mobile device.
In the event that your new device is faulty within the ELF period please call
us on 1300 881 778. If the replacement of an item is required, we will ask that
it be returned in its original packaging -so don’t throw this away -along with
the delivery docket. We will send you a Return Courier Satchel which you can
use to return the faulty equipment to our warehouse. The item should be in
good condition with no signs of misuse or abuse. Once we conrm that your
device has failed prematurely a replacement
^
will be dispatched to you from
our warehouse.
^ Where the original device model is no longer available the replacement will be a device of
similar specications and one of equal value.
Manufacturer Product failure considered ELF within:
NETGEAR®
14 days
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