3-1
v1.0, March 2008
Chapter 3 Troubleshooting
This chapter provides information about troubleshooting your wireless adapter. For information
about connecting to wireless networks and the Internet, see
“Connecting to Wireless Networks and
the Internet” on page 1-8.
Troubleshooting Tips
Use the information below to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at
http://www.netgear.com/support.
Table 3-1. Troubleshooting Tips
Problem Action
The LED is not lit The wireless adapter is not connected to the USB port
properly or the WG111v3 software is not loaded.
• Remove and reinsert the wireless adapter.
• Check the Windows device manager to see if the wireless
adapter is recognized and enabled. Reload the WG111v3
software, if necessary.
• Try to install the wireless adapter in a different USB slot on
your system if one is available.
The LED blinks but the wireless adapter is
not connected to an access point.
The wireless adapter is trying to connect to an access point,
but cannot connect.
• The access point may not be powered on.
• Or, the access point and the wireless adapter are not
configured with the same wireless parameters. Check the
SSID and wireless security settings.
I cannot connect to an access point.
The access point is available and there is
good signal strength.
• If the access point is WPA-PSK protected, you need the
correct WPA-PSK passphrase. Otherwise, the wireless
adapter will still be connected to the previous access point
and you will not be able to change to the WPA-PSK access
point.
• If the access point is WEP protected (either 64 or 128 bit
encryption), you will be prompted to enter the WEP
encryption security information.
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