TROUBLESHOOTING
If you should experience problems with your Senza system, please see if any of these
troubleshooting recommendations might address that problem. Many times,
problems with the device turn out to have simple solutions. If you cannot fix your
problem with these recommendations or if you are having a problem not described
here, contact your doctor.
Troubleshooting Therapy
If therapy has stopped:
• Check that therapy has not been inadvertently turned OFF. Turn therapy ON
by pressing the plus sign button.
• If you are using the Trial Stimulator, there may be a loose connection. Check
that the OR Cables are in the right ports (match the colors) and make sure
they are fully inserted into the port. You will hear a click when the cable is
fully inserted into the port.
• Check battery status.
o On the Trial Stimulator, look if the Low Battery Indicator Light is on or
flashing.
o Listen for six beeps when you turn ON the Remote Control.
o If necessary, replace batteries.
• If you have an IPG, check the battery status and recharge, if necessary.
Troubleshooting the Remote Control
If you press the buttons on the Remote Control and nothing happens:
• Make sure the Remote Control is ON. You must turn ON the Remote Control
before you use it; it automatically turns itself OFF when not in use. To turn it
ON, press and hold the yellow ON/OFF Button on the upper left for up to five
seconds.
• If this does not fix the problem, look at the battery status bars on the Remote
Control to see if the battery is low. If it is, replace the batteries in the Remote
Control with two AA alkaline batteries. Batteries should be replaced every
three months.
• If you are using the Trial Stimulator, look at the Trial Stimulator to see if the
Low Battery Indicator Light (upper left-hand corner) is flashing or lit. If the
Patient Manual 11052 Rev A (2015-01-16) 37
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