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New Rock Technologies
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OM50
New Rock Technologies OM50 User Manual
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New
Rock
Technologi
es,
Inc.
OM20/OM50
Installation
a
nd
Configuration
Guide
http://www.
newrock
tech.com
Document
Version:
201708
2
Table of Contents
Amendment Records
2
Guide Description
3
Table of Contents
3
1 Installation and Configuration Process Overview
7
Preparation
7
Connecting the Components
7
Configuring Basic Voice Services
7
Configuring Advanced Features
7
Localizing the System
8
2 Preparation
8
Site Survey
8
ITSP and PSTN Connectivity
8
Local Network Connectivity
9
Customer Phone Requirements
9
Deployment Considerations
9
Codec and Network Bandwidth
9
Factors Which will Effect Voice Quality
10
Static or Dynamic IP Address for Devices
11
Fax and POS Machine
11
Updating the Firmware
11
3 Connecting the Components
12
Connecting the Administration Computer
12
Connecting the Computer to the LAN
12
Download Finder Software
12
Installing the OM20
13
Connecting the OM20 to the LAN
13
Finding the IP Address of the OM20
13
Logon to the OM20
14
Verifying the Firmware Version
15
Installing the NRP IP Phones
15
Connecting the Phones to the LAN
15
Activating the Phones Using PIN
16
Installing the ATA
17
Connecting the ATA to the LAN
17
Finding the IP Address of the ATA
17
Logon to the ATA
18
Verifying the Firmware Version
19
4 Configuring the Basic Voice Services
19
Configuring the OM20
19
Configuring the General Settings on the OM20
19
Configuring the OM20 for ITSP Connectivity
20
Configuring the OM20 for PSTN Connectivity
22
Configuring the Inbound Handling - Auto Attendant
23
Configuring the Inbound Handling - DID
24
Configuring the Inbound Handling - Key System
25
Configuring the Outbound Handling
26
Configuring the ATA
29
Configuring the ATA General Settings
29
Configuring the ATA to Register to OM20
30
Configuring the IP Phones
33
5 Configuring the Advance Features
34
Customizing a Simple Auto Attendant
34
Customizing the Greeting
34
Assigning the Attendant Extensions
37
Making an Auto Attendant with Multi-Level IVR
39
Making an Auto Attendant with Scheduled Routing Rules
40
Customizing the Music for Call Hold
41
Selecting a Preferred Audio Codec
42
Making Change to the Extension Numbers
42
Analog Extensions
42
IP Extensions
44
Activating the Voice Mail
45
6 Localizing the System
48
Setting the System Time
48
Selecting the Caller ID Detection Mode to PSTN
48
Making Changes to the Digit Map
49
Selecting the Impedance of FXO Ports
50
Selecting the Call Progress Tone Plan
51
7 Security
51
Making Change to the Ports
52
Making Change to the Web GUI Password
52
8 Multi-Sites Deployment
53
Registering Remote IP Phones to the OM20
55
Registering the Remote ATA to the OM20
57
9 Installation Guide and User Training
59
Installation Guide
59
10 Troubleshooting
62
Troubleshooting Process
62
Collecting Information
63
Troubleshooting the Fault
63
Resolving the Fault
63
Troubleshooting Cases
63
IP Terminals and ATA Are Unable to Register Successfully with the OM20/50
63
Incoming Call on FXO Gateway Is Always Disconnected
64
Frequently Ask Questions
65
Assistance in Fault Analysis
69
4
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New Rock Technologies OM50 Specifications
General
Brand
New Rock Technologies
Model
OM50
Category
Telephone System
Language
English
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