New Rock Technologies OM50 - Page 5

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5 Configuring the Advance Features....................................................................................................................... 34
5.1 Customizing a Simple Auto Attendant
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34
5.1.1 Customizing the Greeting.................................................................................................................................34
5.1.2 Assigning the Attendant Extensions............................................................................................................37
5.2 Making an Auto Attendant with Multi-Level IVR...............................................................................................................39
5.3 Making an Auto Attendant with Scheduled Routing Rules.............................................................................................40
5.4 Customizing the Music for Call Hold
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41
5.5 Selecting a Preferred Audio Codec................................................................................................................................... 42
5.6 Making change to the Extension Numbers.......................................................................................................................42
5.6.1 Analog extensions
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42
5.6.2 IP Extensions............................................................................................................................................................44
5.7 Activating the Voice Mail..................................................................................................................................................... 45
6 Localizing the System.............................................................................................................................................. 48
6.1 Setting the System Time
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48
6.2 Selecting the Caller ID Detection Mode to PSTN............................................................................................................48
6.3 Making Changes to the Digit Map...................................................................................................................................... 49
6.4 Selecting the impedance of FXO ports
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50
6.5 Selecting the Call progress tone plan................................................................................................................................51
7 Security.........................................................................................................................................................................51
7.1 Making Change to the Ports
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52
7.2 Making Change to the web GUI Password.......................................................................................................................52
8 Multi-Sites Deployment............................................................................................................................................ 53
8.1 Registering Remote IP Phones to the OM20
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55
8.2 Registering the Remote ATA to the OM20....................................................................................................................... 57
9 Installation Guide and User Training....................................................................................................................59
9.1 Installation Guide
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59
10 Troubleshooting.......................................................................................................................................................62
10.1 Troubleshooting Process...................................................................................................................................................62
10.1.1 Collecting Information
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63
10.1.2 Troubleshooting the Fault
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63