Contents
A WELCOME FROM THE PRESIDENT..................................................................3
CONTACTING NEWPOINT TECHNOLOGIES ........................................................4
Newpoint Technologies Headquarters.......................................4
Newpoint Sales Team ...............................................................4
Technical Support ....................................................................4
ABOUT THIS GUIDE.............................................................................................7
Objectives................................................................................7
Intended Audience....................................................................7
Document Conventions.............................................................8
Windows Navigation Conventions.............................................8
ABOUT THE PROGRAM........................................................................................9
New in this Release ..................................................................10
Upgrade Information................................................................12
Important Information for Upgrading Compass.........................12
INSTALLING NEWPOINT COMPASS................................................16
DIRECTORY STRUCTURE ....................................................................................16
HARDWARE REQUIREMENTS & RECOMMENDED SETTINGS ............................18
INSTALLING NEWPOINT COMPASS.....................................................................20
Installation Components...........................................................25
INSTALLING THE APACHE WEB SERVER (OPTIONAL).......................................30
INSTALLING ADOBE ACROBAT 4 (OPTIONAL)..................................................33
REINSTALLING NEWPOINT COMPASS................................................................36
INSTALLING YOUR RAINBOW KEY....................................................................38
Modifying Port Settings............................................................40
THE NEWPOINT DEVICE LIBRARY.....................................................................41
Installing Library Drivers.........................................................42
Driver Upgrades......................................................................45
Errors......................................................................................46
Device Library Contents and File Structure ..............................47
CURRENT DEVICE LIBRARY, BY MODULE ID...................................................48
LOGGING INTO AND EXITING THE SYSTEM ...................................50
STARTING UP AND SHUTTING DOWN THE COMPUTER.....................................50
STOPPING AND STARTING COMPASS ADMINISTRATOR....................................51
CHANGING NODE STATES FROM THE ADMINISTRATOR...................................55
CHANGING NODE STATES AT A COMMAND PROMPT .......................................56
CONFIGURING THE SYSTEM..........................................................58
NEWPOINT TECHNICAL SUPPORT .................................................59
WHAT DO WE SUPPORT? ....................................................................................59
HOW DO WE PROVIDE SUPPORT?........................................................................61
The Problem Resolution Process ..............................................61
Problem Prioritization and Resolution Goals............................62
Support is a Collaborative Process...........................................63
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