Newpoint COMPASS 4 - Newpoint Technologies, Inc; Maintenance Plans - Compass Licensed Software

Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01
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Maintenance Plans - Compass Licensed Software
Software
Maintenance
Plans
Warranty
(90 days)
Tier 1
Support
Tier 2
Support
Pay-per-
Call
Cost Included
12%
Software
List Price
18%
Software
List Price
N/A
Services
Point Release
Upgrades
N/A Included Included N/A
Device Library
Upgrades
N/A $1,000 Included $2,500
Toll Free
(Technical)
Support
Unlimited Calls
$200/hr
min.
Response Time 2 hrs 4 hours 2 hours
Web Support and
Fax on Demand
Included N/A Included
N/A
Applications
(Tutorial) Support
$100/hr min.
$250/hr
min.
Consulting
Services – at NTI
$200/hr
min.
$300/hr
min.
$200/hr
min.
$300/hr
min.
Response Time
for Consulting
Services
8 hours 16 hours 8 hours N/A
Consulting
Services – at
Customer Site
$250/hr
min.
+ T&E
$300/hr
min.
+ T&E
$250/hr
min.
+ T&E
$300/hr
min.
+ T&E
Discounts
Advance Notice
and Special Rates
for Upgrades
N/A Included Included N/A
Standard
Compass Training
at Newpoint
N/A
10% (max.
5 classes
/yr.)
15% (max.
5 classes
/yr.)
Refer to
Current
Class
Sched.
Add-On Services
24 Hour Phone
Support for
Priority Calls
Included N/A
$10,000/y
r
N/A
N/A = Not available or not included in the plan