FAQ
Questions
Solution
Can not boot
-The battery is low, please place the device on the charging stand and
align it to the charging pads, and the device will automatically turn on
(when it is completely dead, it will take a while to automatically turn on)
-When the ambient temperature is lower than 0°C or higher than 40°C,
please use it in the environment of 0 to 40°C.
Can't charge
Please remove the device, and check whether the indicator light of the
charging stand is on, to make sure that both ends of the power adapter of
the charging stand are plugged in, the front of the machine is facing the
charging stand, and the distance between the front of the machine and
the charging stand is about 2 cm.
Can't recharge
The main unit is too far from the charging cradle, please try to place the
main unit near the charging cradle.
Abnormal behavior
Restart
The main brush, side brush or wheels may be entangled with foreign
objects. Please clean it after stopping the machine.
Abnormal noise when
cleaning
-The dust box is full, please clean the dust box.
-The filter is clogged, please clean or replace the filter.
-The roller brush is entangled with foreign objects, please clean the
roller brush.
Not connected to WiFi
-The WiFi signal is not good, please make sure that the host is in a good
WiFi signal coverage area.
-The WiFi connection is abnormal, please reset the WiFi and download
the latest mobile client to try to connect again.
-Incorrect password.
-This sweeping robot supports 2.4G and 5G frequency band.
Reservation for cleaning
does not take effect
When the battery is low, the scheduled cleaning will be started only
when the remaining Battery is ≥ 20%.
The machine running out
of power when it is on the
charging
Power consumption is extremely low when the console is always in the
charging cradle, which helps to keep the battery at peak performance.
Do you need to charge for
16 hours for the first three
uses?
Lithium battery can be used and charged with no memory effect, and it
can be used Immediately after being fully charged without waiting.
21
Decreased cleaning ability
or dust drop
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