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If There Is a Problem
Troubleshooting
External Device Issues
Problem Cause/Solution A
Cannot select
Connect to smart
device.
1
/Cannot pair
with a smart device
using Connect to
smart device.
1
• When establishing a wireless connection for the
first time, see the included “SnapBridge Connection
Guide”.
• Use a sufficiently charged battery.
• Insert a memory card with sufficient free space into
the camera.
• Disconnect the HDMI cable or USB cable.
• Set the following in Network menu in the camera.
- Airplane mode: Off
- Choose connection: Smart device
- Bluetooth M Connection: Enable
• Enable Bluetooth on the smart device.
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12
87
129
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Paired smart devices
are not connected
through Bluetooth
automatically.
1
• Set the following in Network menu in the camera.
- Airplane mode: Off
- Choose connection: Smart device
- Bluetooth M Connection: Enable
• If the camera is paired with multiple smart devices,
select the smart device you want to connect in
Network menu M Bluetooth M Paired devices
in the camera.
• If multiple cameras are registered in the SnapBridge
app, switch to the camera you want to connect
using the SnapBridge app.
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131
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