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1-877-646-5288
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or
Attachment Doesn’t Rotate.
Make sure the container is securely placed on motor base.
Make sure the lid is securely on container in the correct position (align arrows).
The appliance is turned Off. Press the power button (
) to turn On.
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overheated or overlaoded. Unplug the unit and wait 15 minutes to reset.
Make sure that the power button ( ) is a solid red and that the appliance is
assembled correctly.
Check to make sure the unit is not overloaded.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are not of
even size and processing smaller amounts per batch.
Food is Chopped Too Fine or is Too
Watery.
The food has been over processed. Use pulse button for controlled processing.
You Cannot Achieve Snow From
Solid Ice.
Do not use ice that has been sitting out or has started to melt. Use ice straight
from the freezer.
Motor Base Won’t Stick to
Counter or Table Top.
Make sure the surface is wiped clean. The suction feet will only stick to
smooth surfaces.
DO NOT attempt to use appliance when the motor base is stuck to a surface
that is not secure, (cutting board, platter, plates, etc.).
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com or
feel free to contact customer service: 1-877-646-5288.
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