NOAH ACTUATION SA Series - 17. Maintenance, Warranty, and Troubleshooting; Product Care and Support

17
17. Maintenance
18. Warranty Information
The warranty will be void under the following conditions:
18-1
Failure or damage caused by misuse or abuse.
18-2
Failure or damage caused by unauthorized modifications or repairs done to the actuator.
18-3
Failure caused by the unauthorized modification / change or the wiring.
18-4
Failure caused by water entering the actuator due to improper sealing of the cable entries
18-5
Failure caused by improperly set limit switches.
18-6
Failure caused by fire, flood damage or other "Acts of God".
18-7
Failure occurring more than one year after shipment date.
It is recommended that the actuator be cycled every two weeks after purchase.
To minimize the effects of condensation in the actuator, it is recommended that the cable entries to be
sealed at the actuator and that the heater is energized.
19. Trouble shooting
If the actuator fails to function correctly, first check for any mechanical / alignment problems, then check
for any electrical problems. See chart below for more information.
Problem SolutionCause
Manual override not
functioning
LED lights not operating
Manual operation of the
motor behavior is normal
when you do not
Actuator continues to move
even after the cam has
tripped the limit switch.
Gear Failure
Main power failure
Motor/condenser damage
Wiring failure
Terminal board failure
Replace terminal board
LED Board failure Replace LED Board
Terminal board failure
Terminal board failure
Replace terminal board
Replace terminal board
Confirm unit is properly wired per
wiring diagram
Motor over heated and
thermal protector disengaged
Check frequency of operation or
jammed gears.
Main power check
Replace motor/condenser
Disassemble the actuator and
replace the gear
In addition to the above described mechanical / electrical failures, other causes may be the reason for
a failure based on the site conditions. For more information please contact NOAH ACTUATION for consultation.
For faster service, please have all of the nameplate information available when calling the factory.
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