User interface troubleshooting
Keypad troubleshooting
Context
There are two possible failure modes in the keyboard module:
•
One or more keys are stuck, so that the key does not react when a keydome is pressed. This kind of failure
is caused by mechanical reasons (dirt, rust, mechanical damage, etc.)
•
Malfunction of several keys at the same time; this happens when one or more rows or columns in the key
matrix are failing (shortcut or open connection).
If the failure mode is not clear, start with the Keyboard test in Phoenix.
RM-561
BB Troubleshooting and Manual Tuning Guide
Page 3 –18 COMPANY CONFIDENTIAL Issue 1
Copyright © 2009 Nokia. All rights reserved.
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