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NPE-4 6310/NPL-1 6310i Repair Hints
Customer Care Europe, Middle East & Africa Version 3.0 Approved
SCCE Training Group Date 22.04.2003
© NMP 2003
Checked by:
SCCE Training Group
Approved by:
SCCE
NPE-4 6310 & NPL-1 6310i
Carkit problems (Daimler Chrysler & Mercedes Benz)
“Phone not connected” or “Phone error”
If “Phone not connected” or “Phone error” appears on the display while the phone charges, it is necessary
to find out the version of interface box DME-1. This can be done, by checking the product code on the label.
Only the new version “Ramses 6310” works with NPE-4 (6310) & NPL-1 (6310i) phones (see table).
Old versions New version
Project Ramses Ramses 6210 Ramses 6310
Product type DME-1E DME-1E DME-1E
Customer No. A 203 820 32 26 A 203 820 99 26 A 203 820 25 85
Product code 0630231 0630427 0630589 or 0630587
If new interface box version is needed, the customer should contact his Daimler Chrysler Dealer to get an “upgrade Kit”.
Note: It is also necessary to update the phone with the latest MCU SW version 5.01 / 6310 and 5.50 / 6310i or later
versions. See therefore SB 038 for 6310 and SB 030 for 6310i.
Problems solved by the MCU SW 5.50
The following fault descriptions are solved by the latest MCU SW 5.50
- “Switch to a defined Profile not possible”
In this case it is not possible to switch the profile to one from the user-defined profile (Menu → settings → accessory
settings →hands free → default profile → e.g general).
- “No ringing tone in CarKit”
This problem could occur if a user switches the phone to “silent” or “meeting” profile and has not switched to
“general” manually before. There will be no ringing tone in the CarKit even if “general” profile is set as default.
- “Echo”
The user hears an echo of the conversation partner.
- “Poor sound quality using HSU-1”
If the volume is too high, the sound quality gets poorer by using HSU-1
- “Resets”
Sometimes a reset occurs, especially when driving and starting or ending calls.
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