User interface troubleshooting
Keypad and side keys troubleshooting
Context
There are two possible failure modes in the keyboard module:
• One or more keys are stuck, so that the key does not react when a keydome or a side key is pressed. This
kind of failure is caused by mechanical reasons (dirt, rust, mechanical damage, etc.)
• Malfunction of several keys at the same time; this happens when one or more rows or columns in the key
matrix are failing (shortcut or open connection).
If the failure mode is not clear, start with the Keyboard test in Phoenix.
Numeric keypad troubleshooting
RM-240
BB Troubleshooting and Manual Tuning Guide
Issue 1 COMPANY CONFIDENTIAL Page 3 –19
Copyright © 2007 Nokia. All rights reserved.
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