Vibra troubleshooting
Troubleshooting flow
Baseband manual tuning guide
Certificate restoring for BB5 products
Context
This procedure is performed when the device certificate is corrupted for some reason.
All tunings (RF & Baseband, UI) must be done after performing the certificate restoring procedure.
The procedure for certificate restoring is the following:
• Flash the phone with the latest available software using FPS-8 or FPS-10.
Note: USB flashing does not work for a dead BB5 phone.
• Create a request file.
• Send the file to Nokia by e-mail. Use the following addresses depending on your location:
• APAC: sydney.service@nokia.com
• CHINA: repair.ams@nokia.com
• E&A: salo.repair@nokia.com
• AMERICAS: fls1.usa@nokia.com
• When you receive a reply from Nokia, carry out certificate restoring.
• Tune the phone completely.
RM-240
BB Troubleshooting and Manual Tuning Guide
Issue 1 COMPANY CONFIDENTIAL Page 3 –45
Copyright © 2007 Nokia. All rights reserved.
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