xii OmniSwitch 6360 Hardware Users Guide April 2021
Technical Support
A service agreement brings your company the assurance of 7x24 no-excuses technical support. You’ll also
receive regular software updates to maintain and maximize your product’s features and functionality and
on-site hardware replacement through our global network of highly qualified service delivery partners.
With 24-hour access to the Service and Support web page, you’ll be able to view and update any case
(open or closed) that you have reported to technical support, open a new case or access helpful release
notes, technical bulletins, and manuals.
Access additional information can be found below:
Web: businessportal.al-enterprise.com
Phone: 1-800-995-2696
Email: ebg_gloabl_supportenter@al-enterprise.com
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