•
Latest Phoenix Service Software supporting phone model
•
Latest phone model specific Data Package
•
FPS--10 or 21 Flash prommer
•
SX-4 Smart Card with Enabled Certificate Restore feature
•
Phone model specific Module Jig or Generic Module Jig
Refer to the setup in Service Concept.
Steps
1. Connect phone and scan product, read phone information to check communication with phone. Select
Tools –> Certificate Restore BB5 in the menu.
2. Provide Tucson Password and PIN code. Please note that characters are case sensitive.
3. Select OK, Phoenix will read product information from phone.
4. Product code shown on the UI does not matter, because during restoring it will be replaced by the product
code which is the latest one stored in Nokia system.
RM-704
BB Troubleshooting and Manual Tuning Guide
Page 3 – 36 COMPANY CONFIDENTIAL Issue 1
Copyright © 2011 Nokia. All rights reserved.
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