Mobile VPN Client User’s Guide
11
Copyright © 2006 Nokia. All rights reserved.
Troubleshooting
The following table lists error messages in alphabetical order, describes the possible causes of the errors, and suggests actions
to recover from the errors.
Message Cause Action
Authentication failed. Check user
name and password.
• You enter an incorrect user name or
password when you authenticate to
a VPN policy server or log on to a
VPN.
• You enter the wrong passcode when
you are asked for the Next
passcode.
• Check your user name and password
and try again.
• Wait until the passcode in the SecurID
token display changes, and enter the
passcode.
Incorrect password. You enter an incorrect key store
password or key import password.
• Check the password and try again.
• You receive the key import password
from the administrator. You create the
key store password yourself.
Incorrect server identity code. You enter an incorrect string when you
are asked to enter the VPN policy server
identity code.
Check the VPN policy server identity code
carefully against the code that you receive
from administrators and enter the missing
characters again.
Policy server is currently in use.
Unable to delete.
You cannot delete a VPN policy server
while you update VPN policies from the
server. When you use an application to
create a VPN connection, VPN policies
are automatically updated.
Wait until VPN policies are updated and
try again.
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