2505 (RM-307)                                                 
Nokia Customer Care 
 
Forwarding Repairs 
When forwarding the mobile terminal for repairs to a higher level service supplier 
use a swap carton as shown below. 
 
 
 
1. Always Protect the window with a protection 
film. 
2. Put the unit under the stretch film. 
 
 
 
 
3. Add repair documentation to the swap carton, 
e.g. completed service note. 
4. Fold the swap carton as shown. 
 
 
 
 
Note: There are two different sizes of swap cartons for common mobile terminals. 
 
 
Page 38  © 2007 Nokia Corporation     Company Confidential      Issue 1 04/2007