PULSE 2.0 User Manual
15
TROUBLESHOOTING >>
PROBLEM POSSIBLE CAUSES SOLUTIONS
The system does not start Power is not turned on
Power supply is not securely
connected
Faulty electrical wall outlet
Press the power button to turn the device on.
Check that the power supply is securely connected to
the PULSE 2.0 device and the electrical outlet.
Check that the wall outlet works.
The attachments (legs, arms,
or hips) do not inflate
The session has not been
started
The hose is not securely
connected
The attachments have been
damaged
Tap the start button to start the session.
Check that the hose is securely connected to the PULSE
2.0 device and that the attachments are securely
connected to the junction box.
Check that the attachments do not have an air leak.
The system stopped pumping The hose is not securely
connected
The attachments have been
damaged
Check that the hose is securely connected to the PULSE
2.0 device and that the attachments are securely
connected to the junction box.
Check that the attachments do not have an air leak.
Air leak message: ERR Air leak Check for leaks in the hose or attachment. Check that
the connectors are firmly connected.
Low Battery Battery needs to be charged Plug in the device to charge the battery.
Please see page 10 for battery functionality.
Cannot establish or maintain
a Bluetooth connection
Bluetooth is turned o Turn on Bluetooth on both the NormaTec device and the
phone attempting to pair with the NormaTec device.
Call NormaTec customer service at +1.617.658.5800 if further assistance is needed.
WARRANTY INFORMATION >>
NormaTec PULSE 2.0 Device Limited Two-Year Warranty
NormaTec Attachments and Other Accessories Limited Two-Year Warranty
The NormaTec PULSE 2.0 device is warranted by NormaTec, a Massachusetts corporation (“NormaTec”), against
manufacturing defects in material and workmanship for a period of two years from the date of purchase from NormaTec. In
the event of any such defect occurring during the warranty period, NormaTec will, at its option, (a) correct the defect by repair
or by replacement of the applicable part or component that fails as a result of such defect, without charge for parts and labor;
or (b) replace the device with one of the same or then current design.
The NormaTec attachments and other accessories include the leg attachments, hip attachment, arm attachments, power
supply, and hosing. NormaTec attachments and other accessories are warranted by NormaTec against manufacturing defects
in material and workmanship for a period of two years from the date of purchase from NormaTec. In the event of any such
defect occurring during the warranty period, NormaTec will, at its option, (a) correct the defect by repair or by replacement
of the applicable part or component that fails as a result of such defect, without charge for parts and labor; or (b) replace the
device with one of the same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic damage, and are void if the device and/or the
attachments and other accessories (collectively, the “product”) are not used in accordance with the user manual, are
otherwise misused or modified in any way, and/or are repaired or altered by anyone other than an authorized service
representative of NormaTec. These Warranties expressly exclude transportation, shipping or insurance costs, or defects,
damages, or failure resulting from misuse, abuse, improper or abnormal usage, or neglect.
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