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EXCEPT AS PROVIDED ABOVE, NORMATEC MAKES NO EXPRESS WARRANTIES OR ANY IMPLIED WARRANTIES, INCLUDING
THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE, AND ARE LIMITED IN DURATION AS
STATED ABOVE. EXCEPT AS EXPRESSLY STATED ABOVE, NORMATEC SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO ITS
CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS, OR DAMAGE CAUSED DIRECTLY
OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF THE USE OR INABILITY TO USE THE
PRODUCT OR ANY BREACH OF THESE WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY DAMAGES RESULTING FROM
INCONVENIENCE, LOSS OF TIME, PROPERTY, OR INCOME, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES OF ANY KIND.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or
exclusions may not apply to you. These Warranties give you specific legal rights, and you may also have other rights, which
vary from state to state. In the event of a product defect covered by the foregoing Warranties during the applicable warranty
period, send the product to NormaTec at 480 Pleasant Street, Suite A200, Watertown, MA 02472 USA, postage prepaid
and insured, with an indication of the nature of the defect and a NormaTec RMA number. You can obtain an RMA number by
contacting NormaTec at +1.617.658.5800 or support@normatecrecovery.com.
All replaced parts and products become the property of NormaTec. New or reconditioned parts and products may be used in
the performance of Warranty service. Repaired or replaced parts and products are warranted for the remainder of the original
warranty period only. You will be charged for repair or replacement of parts and products made after the expiration of the
applicable Warranty period.
RETURN POLICY >>
This policy is only applicable if you are an end user and you purchased the equipment directly from NormaTec.
In the unlikely event that you are not satisfied with your purchase, you may return it within thirty (30) days of the purchase
date. If you purchase incorrectly sized attachments, they may be exchanged within fourteen (14) days of the purchase date.
All returns and exchanges are subject to the conditions listed below.
• Returns and exchanges must have a Return Merchandise Authorization (RMA) number. Obtain an RMA number by
contacting us at +1.617.658.5800 or support@normatecrecovery.com. Returned items without an RMA number will not
be eligible for a credit to your account.
• Returns must be shipped within 30 days of the purchase date; exchanges must be shipped within 14 days of the
purchase date.
• Products and packaging must be returned in new and undamaged condition. Any products showing signs of wear
or being soiled in any way will be deemed “unacceptable,” and you will be so notified. Unacceptable returns and/or
exchanges may be reshipped to you following payment of an inspection/shipping fee.
• Returned items will be subject to a 7.5% restocking fee. A returned item is an item that is being sent back for a refund.
• If you refuse delivery of your order for any reason, you will be refunded the cost of your order less shipping fees.
• All partial or full refunds will be posted to the credit card used for purchase.
• NormaTec is not responsible for items lost or damaged during shipping.
RETURN SHIPPING DIRECTIONS
Step 1: Contact us at +1.617.658.5800 or support@normatecrecovery.com to obtain a Return Merchandise Authorization
(RMA) number.
Step 2: Place items with original packaging and all original shipping documentation inside the shipping box. Be sure to
include your name, contact information, reason for return/exchange, and RMA number in the shipment, so we can properly
process your return/exchange.
Step 3: Ensure your name, address, and RMA number are also on the outside of the shipping box, and ship to NormaTec, 480
Pleasant Street, Suite A200, Watertown, MA 02472 USA.
Step 4: Ship via FedEx or UPS. Be sure to obtain delivery confirmation and full insurance if necessary. NormaTec is not
responsible for items lost or damaged during shipping.
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