24
PROBLEM POSSIBLE CAUSES SOLUTIONS
The system does
not start
Power is not turned on
Power Supply is not
securely connected
Faulty electrical wall outlet
Press the Power Button to turn the unit on
Check that the Power Supply is securely
connected to the PULSE Control Unit and the
electrical outlet
Check that the wall outlet works
The Attachments
(legs, arms, or hips)
do not inflate.
The session has not been
started
The NormaTec Hose is not
securely connected
The Attachment(s) have
been damaged
Press the Play/Pause Button to start the massage
Check that the NormaTec Hose is securely
connected to the PULSE Control Unit and that
the Attachments are securely connected to the
Junction Box
Check that the Attachment(s) do not have an air
leak
The system
stopped pumping.
The NormaTec Hose is not
securely connected
The Attachment(s) have
been damaged
Check that the NormaTec Hose is securely
connected to the PULSE Control Unit and that
the Attachments are securely connected to the
Junction Box
Check that the Attachment(s) do not have an air
leak
Air leak message:
ERR
Air leak “ERR” indicates an air leak. Check for leaks in
the NormaTec Hose or Attachment. If no leak is
found, call NormaTec.
Low Battery Battery needs to be
charged
Plug in the Control Unit to charge the battery.
Please see page 15 for battery functionality.
Call NormaTec Customer Service at 866.658.5896 if further assistance is needed.
TROUBLESHOOTING
Troubleshooting
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