Nortel Norstar - System Administration Guide Manual

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Norstar

Modular Plus Release 5

System Administration Guide

Norstar

Compact Plus Release 5

System Administration Guide

Table of Contents

Table of Contents3
- SECTION I: System Administration9
Introduction11
- Safety and Regulatory Information12
- Here's What You Need to Start Programming13
- You Must be the Administrator13
- Understanding the Telephone Keys15
- Starting a Programming Session18
- Ending a Programming Session19
- Using Passwords to Access Programming19
- Map of Administrator Plus Programming20
- Understanding Your System20
- SECTION II: System Programming23
Programming Terminals and Extensions39
- Assigning a Line to an Extension (Line Access)40
- Terminals and Extensions40
- Assigning a Prime Line to an Extension42
- Assigning Line Pool Access42
- Assigning Intercom Keys to an Extension43
- Assigning an Answer Key to an Extension44
- Setting the Originating Line Identification for an Extension45
Programming Hospitality Services47
- Hospitality Extensions48
- Alarm Time (AL) Feature49
- Hospitality Services Admin Alarm Feature51
- Room Occupancy (RO)52
- Room Condition (RC)53
- Service Time55
- Software Keys57
  - Viewing the System ID58
  - Software Keys58
Setting System Speed Dial61
- Assigning a Number to a System Speed Dial Code62
- Setting System Speed Dial62
- Selecting a Line63
- Setting the System to Display a Name Instead of a Number63
- Clid Name Display64
- Setting the Speed Dial Number to Bypass Restrictions65
- Naming Extensions and Lines67
  - Naming Extensions68
  - Naming Lines69
Changing the Time and Date71
- Changing the Time72
- Changing the Time and Date72
- Changing the Date73
- Changing the Time and Date Using the Basic Password73
- Automatic Time & Date74
- Changing the Time by an Hour74
- Assigning a Direct-Dial Extension75
Barring Calls and Privileges (Restrictions)79
- Using Restriction Filters to Bar Calls80
- Assigning Filters to a Telephone (Extn Restrns)83
- Assigning Filters to a Line (Line Restrns)84
- Assigning Filters to a Line/Extension (Line/Extn Restrns)85
- Class of Service Passwords86
- Assigning a Remote Access Filter89
- Locking an Extension93
- Preventing Last Number Redial94
- Preventing Saved Number Redial94
- Preventing Recall95
- Preventing Redirect96
Programming Capabilities97
- Programming an Extension98
- Setting Call Forward no Answer98
- Setting Call Forward on Busy100
- Programming Do Not Disturb on Busy101
- Programming Handsfree102
- Programming Handsfree Answerback103
- Assigning a Page Zone104
- Assigning a Pickup Group104
- Programming Paging105
- Assigning Telephones to the Direct-Dial Extension106
- Allowing Priority Call107
- Assigning a Hotline108
- Activating Redirect Ring109
- Auxiliary Ringer109
- Receive Tones110
Programming User Preferences111
- Changing the Key Programming for an Extension112
- Programming User Preferences112
- Changing a Personal (User) Speed Dial Code113
- Changing the Call Log Options114
- Changing the Dialling Options114
- Changing the Display Language115
- Changing the Display Contrast116
- Changing the Ring Type116
Programming Hunt Groups119
- Programming Hunt Groupsprogramming Hunt Groups119
Programming Feature Settings131
- Background Music132
- On Hold132
- Camp Timeout133
- Receiver Volume133
- Park Timeout134
- Park Mode135
- Transfer Callback136
- Held Line Reminder and Delay137
- Network Callback137
- Conference Tone138
- Directed (Call) Pickup139
- Page Tone139
- Call Log Space140
- Page Timeout140
- Alarm Extension141
- Answer Extension142
- Setting SWCA Controls143
- CLID Match144
- Moving and Copying145
  - Extension Relocation146
  - Copying Programming for Telephones147
Settings for Analogue Equipment151
- Setting the Delay before the ATA/I-ATA Answers152
- Settings for Analogue Equipment152
- Changing the Dial Mode of an ATA or an I-ATA153
- Setting Whether the ATA/I-ATA Should Receive System Tones154
- Setting Whether an ATA Is Used On-Site or Off-Site155
Services157
- Turning Services on or off158
- Using Alternate or Scheduled Services158
- Designating Alternate Routes for Calls161
- Programming Routes163
- Programming Destination Codes164
- Turning a Manual Service on or off with a Feature Code167
- Assigning Control Extensions168
- Changing the Name of a Schedule169
- Changing the Time of a Schedule170
Passwords171
- Password Security172
- Setting the SAPLUS Password172
- Setting the Administrator Password173
- Setting the Basic Password173
- Hospitality Passwords174
- I-RAD Password175
Call Services177
- Erasing a Forgotten Call Log Password178
- 1St Display179
- Programming Call Services179
- Auto Called ID180
- Remote Access181
  - Programming Lines and Features for Remote Access182
Auto Attendant187
- Auto Attendant188
- System Answer188
- CCR Groups189
- Custom Call Routing (CCR)189
- Customising System Answer and CCR190
- Direct Extension Dialling190
- Choosing the Attendant Telephone191
- Turning CCR on or off191
- Turning System Answer on or off191
- Call192
- Greeting192
- Setting the Number of Rings before a Caller Hears the CCR192
- Setting the Number of Rings before a Caller Hears the CCR Greeting192
- Setting the Number of Rings before System Answer Answers a192
- Setting the Number of Rings before System Answer Answers a Call192
- Ccr196
  - Programming or Changing CCR Destinations197
  - Testing Your Custom System Answer and CCR197
- Recording Customised Greetings for System Answer and196
- Maintenance199
Troubleshooting203
- Clearing Lines204
- Recording and Reporting Alarm Codes204
- Clearing a Hung Line205
- Power Failure205
- Power-Fail Telephone206
- SECTION III: Using Telephone Features207
About Your System Telephones209
- T7316E Business Series Terminals and Kims210
- T7316 Business Series Terminal Key Defaults213
- M7324N Telephone and CAPN214
- M7310N Telephone215
- M7208N/T7208 Telephones216
- M7000/T7000 Telephones217
- M7100N/T7100 Telephones217
- Release Key218
- Visually Impaired Operator Console218
- Common Feature Display Messages219
Customising Your Telephone223
- Dialling Mode224
- Display Contrast225
- Key Inquiry225
- Moving Line Keys226
- Programming M7000/T7000 Memory Keys227
- Ring Type227
- Ring Volume227
Using Personal Features229
- Background Music230
- Do Not Disturb230
- Personal Speed Dial Codes231
- Using Speed Dial231
- Making a Speed Dial Call232
Answering Calls233
- Answering a Call234
- Privacy Feature (External Calls Only)234
- Sorting Calls by Distinctive Ring Patterns234
- Answering Hunt Group Calls235
- Answering the Next Queued Call235
- Multiple Appearances of DIA Lines236
- Using SWCA Line Buttons236
- Using Handsfree239
- Answering a Telephone Using Directed Pickup240
- Answering a Telephone Using Pickup Group241
- Answer Keys242
- Disconnecting Accidentally243
- Listening in a Group243
- Malicious Call Identification (MCID)243
- Holding Calls245
  - Holding246
  - Listening on Hold247
Routing Calls249
- Call Parking250
- DIA Calls251
- Making a Priority Call253
- Transferring a Call253
- Transferring to a Busy Extension (Call Camping)254
Making External Calls257
- Using an Exchange Code258
- Using Line Pools258
- Making a Conference Call259
  - Splitting a Conference261
  - Removing Yourself from a Conference262
- Using Class of Service Passwords263
Making Internal Calls265
- Accessing a Direct-Dial Extension266
  - Leaving Messages267
- Making a Conference Call266
- Making an Internal Call266
- Forwarding Calls273
Saving Time with Features279
- Using System Speed Dial280
  - Using Autodial280
    - Using Redial282
- Programming Memory Keys283
  - Using Ring Again284
    - Using Hotline285
Using Display Features287
- Call Duration Timer288
  - Call Information289
- Time and Date288
  - Static Time288
Special Dialling Features297
- Default Chapter298
  - Special Dialling Features298
- Integrated Services Digital Network (ISDN)301
  - ISDN Services302
  - Digital Network Adapter304
- Feature Quick Reference305
- Appendix A: Programming Overviews313
Charts315
- Chart 1: System Speed Dial316
- Chart 2: Naming Extensions316
- Chart 3: Naming Lines317
- Chart 4: Time and Date317
- Chart 5: Direct-Dial318
- Chart 6: Restriction Filters319
- Chart 7: Remote Access Packages320
- Chart 8: Extension Restrictions321
- Chart 9: Extension Capabilities 1322
- Chart 10: Extension Capabilities 2323
- Chart 11: Extension Capabilities 3324
- Chart 12: Extension Capabilities 4325
  - Chart 13: User Preferences326
- Chart 14: Extension Relocation327
- Chart 21: Call Log Passwords332
  - Chart 22: Call Services333
  - Chart 23: Auto Attendant334
- Index335

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