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Frequently asked questions
Q. What happens when I connect my Smart energy display to the power supply?
A. Your displays lower screen will show: ‘Connecting to Smart meter’. It can take about 10 minutes before
it automatically connects.
Q. If the power is cut o, will I lose the information on my display?
A. No, the information will still be stored within the Smart meter(s).
Q. How often will you collect my personal data?
A. You can choose how often your readings are sent to us. Unless you tell us otherwise, we’ll take them every day as it helps us
to make sure your bill is as accurate as possible. View our data policy at npower.com/smartdata
Q. Will my Smart energy display work if I change energy supplier?
A. It depends on the supplier you change to and their Smart meter policies and capabilities. Check with them before you change.
Q. How much does it cost to run my Smart energy display?
A. About 2p a week under normal operating conditions with the display plugged into a mains supply and set up to its default settings.
Q. What happens if my Smart energy display is faulty?
A. We’ll replace it for free if it happens in the first 12 months. If your display is broken then give us a call.
Q. What happens if there’s a fault with my Smart meter(s)?
A. We’ll repair or replace your Smart meter(s) free of charge if they develop a fault. If you think there’s a fault with your Smart meter(s),
please contact us.
Your Smart meter(s) will send your readings to us automatically. You can see your meter reading on the meter,
or by selecting meter information within settings from the main menu.
Checking your meter reading:
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