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Smart prepayment
Checking the balance
If you’re on a Smart prepayment tari, then your display has extra information so you can stay on top of your energy cost.
You can see how much energy you’re using, your top up history and check your meter balance. The home screen shows
the balance of the meter with the lowest available credit.
Low credit alert
If your credit is running low, your display will alert you with this symbol and a short
sound signal. The sound can be adjusted in settings from the main menu.
Your display alerts you when a pre-set limit has been reached. If the limit’s not
right for you, just let us know and we’ll change it.
Topping up
Your meter is credited automatically when you top up. To see your last
five top ups and how much credit you have, press the arrow buttons
from the home screen. For more information on how to top up visit
npower.com/smartprepay
Don’t worry if your top up isn’t showing, you can complete the top up on
your display:
• Use the arrow buttons to find top up your account and press Ok
• Using the arrow buttons, enter the 20 digit code from your transaction
receipt and press Ok to confirm
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General