NuWave PIC Pro - Troubleshooting and Error Codes; Common Error Messages; Warranty and Service Information; Manufacturers Warranty Coverage

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The unit is malfunctioning. Contact customer service.
The unit is malfunctioning. Contact customer service.
The unit is malfunctioning. Contact customer service.
An E1 reading typically means that your NuWave PIC Pro does
not detect cookware on its surface. This can occur for one of
two reasons.
1. Have you placed a pot or pan on the unit? The induction coils
contained within the NuWave PIC Pro will only work when they
are in direct contact with a piece of cookware. To maintain your
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surface and that contact is consistent with your cookware.
2. An E1 message may also occur if your chosen cookware is
not induction-ready.
The units voltage is too low. Minimum = 85 volts
The units voltage is too high. Maximum = 144 volts
Overheating, or air ventilation is obstructed. If internal
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noise will be produced. Press “Pause/Clear” twice. Wait for the
unit to cool.
In programming mode, when the total entered time reaches
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inputted.
Overheating, if unit exceeds a temperature 20º F higher than
sear, the appliance will turn off. Contact customer service.
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at least once.
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once. Continue cooking by pressing the “Start” button within 45 minutes.
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the unit shuts off, it will clear all previous cooking history.
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maximum of 60 seconds until the unit cools. At that point the NuWave PIC Pro will turn off.
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a pot after 1 minute, it will shut off automatically. In order to resume cooking, place
induction-ready cookware on the PIC’s surface, then press Start.
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7+(0$18)$&785(5:$55$176The induction cooktop and all electrical
components to be free from defects and workmanship under normal household use, when
operated in accordance with the Manufacturer’s written instructions provided with each
unit for one (1) year from date of purchase. The Manufacturer will provide the necessary
parts and labor to repair any part of the infrared cooking system at Hearthware, Inc.
Service Department. After the expiration of the warranty, the cost of the labor and parts will
be the responsibility of the owner.
7+(:$55$17<'2(6127&29(5 Any coating (if applicable) on any part of the
cooking system. The Limited Warranty is voided if repairs are made by an unauthorized
dealer or the serial number data plate is removed or defaced. Normal deterioration of
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not cover failure, damages or inadequate performance due to accident, acts of God (such
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corrosive type atmospheres, improper installation, failure to operate in accordance with
the Manufacturer’s written instructions, abnormal use or commercial use.
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for all services and parts not covered by the warranty; prepay the freight to and from
Service Department for any part or system returned under this warranty; carefully package
the product using adequate padding material to prevent damage in transit. The original
container is ideal for this purpose. Include in the package owner’s name, address, daytime
telephone number, a detailed description of the problem, and your 5(7851*22'6
$87+25,=$7,21180%(55*$QXPEHU
Call 1-855-742-2665 or e-mail picsupport@hearthware.com to obtain the RGA number.
Provide the cooking system PRGHOVHULDOQXPEHUDQGSURRIRIGDWHRISXUFKDVH
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0$18)$&785(5ҋ62%/,*$7,21
The Manufacturer’s obligation under this Limited Warranty is limited to repairing or
replacing any part of the induction cooktop expressly covered by this Limited
Warranty which upon examination is found to be defective under normal use. The
Limited Warranty is applicable only within the continental United States and only to the
original purchaser of manufacturer’s authorized channels of distribution.
The Limited Warranty may not be altered, varied or extended except by written instrument
executed by the manufacturer. The remedy of repair or replacement as provided under
this limited warranty is exclusive. In no event shall the manufacturer be liable for any
consequential or incidental damages to any person, whether or not occasioned by
negligence of the manufacturer, including without limitation, damages for loss of use,
costs of substitution, property damage, or other money loss. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation
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also be other rights which vary from state to state. Except as otherwise expressly provided
above, the manufacturer makes no warranties expressed or implied arising by law or
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for a particular purpose to any other person.
5($'<2852:1(5ҋ60$18$/ If you still have any questions about operation or
warranty of the product, please contact Hearthware, Inc. at
1-855-742-2665 or e-mail picsupport@hearthware.com.