- 69 - Server Software
Troubleshooting
Q. The printer I selected is not shown in the list when I click
Printer → Add a printer → Next.
A. If it is offline, the printer will not be shown. Check to see that the printer
is online.
There are times the printer is not shown during printing. Wait for a while
and try again. If it is still not shown, specify that printer's IP address in
the Specify the printer for which logs will be acquired window
before clicking Next.
Q. The content of Log Pane (right side of window) is not updated.
A. Click Log → Refresh Display.
Q. The following message was displayed: "Cannot connect to the
printer. Wait for a while and try again."
A. Check that the printer is not offline. This message is sometimes
displayed during printing. Try again later.
Q. The following message displays when I select Printer → Delete a
Printer: "Cannot delete while log is being acquired."
A. With the printer selected in the Printer Tree, click Printer → Start/End
Log to cancel the process by which print logs are acquired from the
printer. Then click Printer → Delete a Printer/Printer Group.
Q. The following message displays when I select Printer → Acquire
a Log: "This processing cannot do between acquisition of a Log."
A. A print log is already being acquired from the printer at this time.
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