For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Retail facility name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so
we can give your inquiry
prompt attention. However, if you wish
to
write
Oldsmobile, address your inquiry
to:
Customer Assistance Representative
Oldsmobile Customer Assistance Network
16
E.
Judson Street
P.O.
Box
436006
Pontiac,
MI
48343-6006
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908
Colonel Sam Drive
Oshawa, Ontario
L1H
8P7
Refer
to
your Warranty
and
Owner Assistance Information
booklet for addresses
of
GM Overseas offices.
When contacting Oldsmobile, please remember that
your concern will likely be resolved in the retail facility,
using the retailer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first
if
you
have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Network. Any
TTY
user
can communicate with Oldsmobile by dialing:
1
-800-833-OLDS.
(TTY users
in
Canada can dial
1-800-263-3830.)
8-4
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