Problem Possible Cause Action Required
No red or Infrared light
output (fan not running)
No power
Check power cord and power plug are in good
condition. Check that the wall power supply is
plugged into the Omnilux new-U. Outside the
USA, check the mains outlet switch is turned on.
Light cuts out during
treatment (fan running)
Overheating
Ensure ventilation slots are not blocked. Allow a
few minutes for the Omnilux new-U to cool and
try again. If the problem persists, return your
device to Photo Therapeutics Inc. for servicing.
No red or Infrared light
output (fan running)
Faulty switch Return to Photo Therapeutics Inc. for servicing.
No red light output
(fan running)
Faulty switch Return to Photo Therapeutics Inc. for servicing.
No Infrared light output
(fan running)
Faulty switch Return to Photo Therapeutics Inc. for servicing.
Light will not switch off Faulty switch Return to Photo Therapeutics Inc. for servicing.
Light cuts out during
treatment (fan not running)
Faulty fan Return to Photo Therapeutics Inc. for servicing.
Light flickers during
treatment
Power intermittent
Check that the power cord and power plug are
in good condition. Check that the power plug is
a good fit into the Omnilux new-U socket. If the
problem persists, return your device to Photo
Therapeutics Inc. for servicing.
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