7. Error Messages and Troubleshooting
35
appears or the
monitor is
turned off
unexpectedly
during a
measurement.
Batteries are depleted.
Immediately replace all 4
batteries with new ones.
Refer to sub-section 2.1.
Nothing
appears on the
display of the
monitor.
Batteries are depleted.
Battery polarities are not
properly aligned.
Check the battery
installation for proper
placement.
Refer to sub-section 2.1.
Readings
appear too high
or too low.
Blood pressure varies constantly. Many factors
including stress, time of day, and/or how you apply
the arm cuff, may affect your blood pressure.
Review sub-sections 2.3 - 2.5 and section 3.
Any other
communication
issue occurs.
Follow the instructions shown in the smart device,
or visit the “Support” section in the “OMRON
connect US/CAN” app for further help. If the
problem still persists, contact customer service.
Refer to section 12.
Any other
problems
occur.
Press the [START/STOP] button to turn the monitor
off, then press it again to take a measurement. If the
problem continues, remove all batteries and wait for
30 seconds. Then re-install batteries.
If the problem still persists, contact customer
service. Refer to section 12.
Display/
Problem
Possible Cause Solution
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