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5. ERROR MESSAGES AND TROUBLESHOOTING
Problem Cause and Solution
Connection failure. /
Data is not being transmitted.
The blood pressure monitor might not be
properly placed within the smart device's
transmission range and is too far from the smart
device. If there are no causes of data
transmission interference found near the blood
pressure monitor, move the blood pressure
monitor within 16 ft. (5 m) of the smart device
and try again.
The Bluetooth feature of the smart device is
turned off. Turn on the Bluetooth feature of the
smart device and your monitor, and try sending
the data again.
The Bluetooth feature of the blood pressure
monitor is turned off.
Refer to “To turn “ON” the Bluetooth ” in “4.3
Turning “OFF” Bluetooth®”.
The blood pressure monitor did not pair
successfully to the smart device. Try to pair the
devices again.
Refer to “Pair Your Monitor with a Smart Device”
in section 4.1. Confirm your smart device
compatibility with this monitor at
OmronHealthcare.com
The application on the smart device is not ready.
Check the application then try sending the data
again.
Refer to “Pair Your Monitor with a Smart Device”
in section 4.1. If the “Error” symbol still displays
after checking the application, contact customer
service.
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