25
TROUBLESHOOTING AND DETAILED INFORMATION ABOUT YOUR SYSTEM
Error message could be caused either by a used
test strip or a problem with the meter.
Repeat the test with a new test strip; see
Section 3, Testing your blood glucose.
The sample was applied before the meter
was ready.
Repeat the test with a new test strip. Apply
a blood or control solution sample only after
APPLY SAMPLE or APPLY CONTROL appears
on the display.
One of the following may apply:
You may have high glucose and have tested
in an environment near the low end of
the system’s operating temperature range
(10–44°C).
or,
There may be a problem with the test strip. For
example, it may have been damaged or moved
during testing.
or,
The sample was improperly applied.
or,
There may be a problem with the meter.
If you tested in a cool environment, repeat the
test in a warmer environment with a new test
strip; see Section 3, Testing your blood glucose.
If you tested in a normal or warm environment,
repeat the test with a new test strip; see
Section 3, Testing your blood glucose.
If you applied the sample incorrectly, review
blood application (see Section 3, Testing your
blood glucose) or control solution testing (see
Section 6, Control solution testing) and repeat
the test with a new test strip.
Message What it means What to do
WARNING
RETEST WITH A
NEW STRIP
ERROR 5
STRIP PROBLEM OR
SAMPLE TOO SMALL
WARNING
RETEST WITH A
NEW STRIP
ERROR 2
METER OR STRIP
PROBLEM
WARNING
SEE OWNER’S BOOKLET
ERROR 4
STRIP PROBLEM
WARNING
RETEST WITH A
NEW STRIP
ERROR 3
METER WAS NOT
READY
The meter has detected a problem with the
test strip. Possible causes are test strip damage
or an incompletely lled conrmation window.
Repeat the test with a new test strip.
Refer to information on blood application
(see Section3, Testing your blood glucose)
or control solution testing (see Section 6,
Control solution testing).
WARNING
SEE OWNER’S BOOKLET
LOW BATTERY
REPLACE BATTERY
SOON
Meter battery is low but still has enough power
to perform a test.
This message will appear when you rst
turn the meter on and there is enough power
for a minimum of 100 more tests. Press
to continue, but replace the battery as soon
as possible.