OneTouch Verio Flex - 8 Troubleshooting Your System; Error and Other Messages; What It Means; What to Do

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8 Troubleshooting your
system
Error and other messages
The OneTouchVerioFlex™ Meter displays messages when
there are problems with the test strip, with the meter or
when your glucose levels are above 33.3mmol/L or below
1.1mmol/L. Improper use may cause an inaccurate result
without producing an error message.
NOTE: If the meter is on but does not operate (locks-up),
contact OneTouch® Customer Care on 0800121200 (UK)
or 1800535 676 (Ireland).
What it means
You may have a very
low blood glucose level
(severe hypoglycaemia),
below 1.1mmol/L.
NOTE: When your glucose result is below 1.1mmol/L, both
the LO and the Range Indicator Arrow will flash on the
meter screen.
What to do
This may require immediate treatment. Although this
message could be due to a test error, it is safer to treat
first and then do another test. Always treat according to
your healthcare professional’s recommendations.