Troubleshooting
No. Prompt Tone Cause of Failure Solution
1
Wheels off the ground Robot suspended
Please put the Robot back to the ground and press the
cleaning key again.
2
Dust box not installed Dust box removed and not installed
Return the dust box to the Robot and press the cleaning
key again.
3
Battery failure Abnormal battery charging Contact our cutomer service department to test battery.
4
Please check if the wheel is stuck Wheel jammed
Check whether the wheel is entangled with foreign objects
and clean up the entangled
objects.
5
Please check if the front collision
is stuck
Front impact bracket stuck Check whether the front collision can rebound normally
6
7
The battery is low, please charge
the machine
Battery power less than 20 % The machine automatically enters the recharge mode
8
Please check whether the side
brush is tangled or jammed
Abnormal edge brushing
Check whether the side brush is wound by wire and
clean up the wound
Please move the machine to the
open area.
The machine failed to get out
of trouble.
Please move the Robot to an empty place and press the
cleaning key a
gain.
16
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