Heat and Comfort
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Product Complaint Procedure:
1) Submit a duly confirmed warranty sheet along with a document attesting that you have paid
for the product, in person, by mail or fax.
2) Report the full address and/or the telephone number and give an account of the
circumstances, during which the defect occurred.
3) The servicing engineer of the manufacturer shall note to the user of the product the method of
dealing with the complaint:
a) Send the claimed part for replacement
b) If the procedure given under point a) proves impossible, the manufacturer will be
entitled to determine the method, deadline and execution of the repair by their servicing
staff or staff of a contractual partner
c) The user shall be obliged to make it possible for the manufacturer to proceed with the
repair as set forth under point b)
d) If the user fails to allow the servicing staff access to the equipment to effectuate the
repair, the manufacturer shall deem the entire complaint concluded
e) If the defects prove irremovable, the user shall be entitled to have the defective part
replaced
f) If the complaint is unjustified, i.e. if the defect is not confirmed by the servicing staff
deployed, the complaining party will be charged the costs associated with the inspection
and the travel
g) If you need to speed up the complaint procedure, contact our servicing staff at the
following telephone numbers: 571 675 252 or 602 743 970.
Dear Customer,
We are very pleased that you have decided to purchase our product. This
decision makes eligible for 10% off the price of spare parts. In order to be able
to make use of the above discount, you need to fill in the registration card and
send it to our address:
OPOP spol s r.o.
Obchodní oddělení
Zašovská 750
757 01 Valašské Meziříčí
Once we receive the completed form you will be sent you your Customer Card.
The Card will make you eligible for discounted spare part prices applied by the
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