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E N G L I S H
Warranty
1 Year LIMITED WARRANTY
WHAT THIS WARRANTY COVERS
When used and maintained in normal Commercial use and in
accordance with the Userʼs Manual, your Royal Appliance
Manufacturing Company product is warranted against original
defects in material and workmanship for a full one year from
date of purchase (the “Warranty Period”). During the
Warranty Period, as described in this Warranty, Royal
Appliance Manufacturing Company will provide labor and
parts, at no cost to you, to correct any such defect in products
purchased in the United States, U.S. Military Exchanges and
Canada.
HOW TO MAKE A WARRANTY CLAIM
If this product is not as warranted, take or send the product to
an Authorized Warranty Service Dealer along with proof of
purchase. If the batteries are not as warranted, either take or
send the batteries along with proof of purchase to an
authorized dealer or contact Oreck Commercial Customer
Services at 1-888-768-2014.
WHAT THIS WARRANTY DOES NOT COVER
This warranty does not cover filters, improper maintenance of
the product, damage due to misuse, acts of God, nature,
vandalism or other acts beyond the control of Royal Appliance
Manufacturing Company, ownerʼs acts or omissions, use
outside the country in which the product was initially purchased
and resales of the product by the original owner. This warranty
does not cover pick up, delivery, transportation or house calls.
However, if you mail your product to a Service Center for
warranty service, cost of shipping will be paid one way. Please
call Oreck Commercial Customer Services at 1-888-768-2014
for instructions on how to ship this product. This warranty does
not apply to products purchased outside the United States
(including its territories and possessions), a U.S. Military
Exchange and Canada.
OTHER IMPORTANT TERMS
This warranty is not transferable and may not be assigned. This
Warranty shall be governed and construed under the laws of
the state of Ohio. The Warranty Period will not be extended by
any replacement of batteries or parts or repair performed
under this Warranty. THIS WARRANTY IS THE EXCLUSIVE
WARRANTY AND REMEDY ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE,
ARE DISCLAIMED. IN NO EVENT WILL Oreck Commercial BE
LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE TO
OWNER OR ANY PARTY CLAIMING THROUGH OWNER,
WHETHER BASED IN CONTRACT, NEGLIGENCE, TORT OR
STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE
WHATSOEVER. Some states do not allow the exclusion of
consequential damages, so the above exclusion may not apply
to you. This warranty gives you specific rights; you may also
have others that vary from state to state.
SAVE SERVICE CALLS...CHECK THESE FIRST:
• Is the disposable filter dust bag full?
• Are pores of filter dust bag clogged with powder or fine dust?
• Is anything clogging the revolving brush, lower tube, intake
opening, fan housing or connector assembly opening?
• Is the belt in place and turning the brush?
• Are the brush ends in the proper location?
• Does the brush turn freely? Are hair, string or rug fibers wound
around the brush?
Troubleshooting Guide
Cleaner
will not run
Cleaner
Does not piCK up
Not plugged in
properly.
No electricity in
wall outlet.
Filter bag is full.
Nozzle or intake
pivot clogged.
Belt is broken or
stretched.
Brush is worn.
Bag tube clogged.
Bag pores are
clogged with fine
dust.
Impeller fan is
broken.
Revolving brush is
not even at both
ends.
Be sure cleaner is
firmly plugged
into wall outlet.
Check electrical
source–fuse or
circuit breaker.
Replace filter bag.
See “To Install
Paper Filter Dust
Bag.”
Clear obstruction.
Replace belt.
See “ To Adjust or
Replace Brush.”
Clear obstruction.
Change bag.
Return to Service
Center for repair.
Check brush roll
end cards. Make
sure words “old”
or “new” match at
each end.
proBleM possiBle sourCe areas to CHeCK
Whenever calling, please be sure to have your model and
serial number from data plate.
CALL COMMERCIAL CUSTOMER SERVICE HOT LINE
US: 1-888-768-2014
all otHer serViCinG sHoulD Be Done BY an
oreCK autHoriZeD serViCe Center.
WARNING: Unplug cord from
electrical outlet before servicing.
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